Refund policy

At Opixiqo, we want you to love what you wear. If something isn’t quite right, we offer a straightforward return and refund policy to make your shopping experience worry-free.

1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be made within 7 days of receiving your order.

  • The item must be unused, unworn, and unwashed.

  • The item must be returned with all original tags and packaging intact.

  • The product must not show signs of wear, damage, or alteration.

  • A valid order number or proof of purchase must be provided.

For hygiene and quality reasons, we cannot accept returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 7 days of receiving their order. Requests submitted after this period may not be eligible for a return or refund.

3. How to Start a Return

To start a return, please follow these steps:

  1. Contact us via email at connect@opixiqo.com or WhatsApp at +919838319991 with your order number and reason for the return.

  2. Our support team will review your request and provide return instructions and the return address if the request is approved.

  3. Pack the item securely and ship it according to the instructions provided.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.

All return requests are subject to approval after review by our support team.

If your return is approved:

  • The refund will be issued to your original payment method.

  • Refunds will be processed within 5 working days after the item has been received and inspected.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Exchanges (Size or Item)

If you would like to exchange an item for a different size or variant, please contact us via email at connect@opixiqo.com or WhatsApp at +919838319991.

Size exchanges are allowed once per order.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer:

  • A refund, or

  • Store credit for a future purchase.

6. Damaged, Defective, or Incorrect Items

Unboxing Video Recommendation

To ensure a smooth resolution in case of any issue, we recommend recording an unboxing video while opening your package.

The video should clearly show the sealed package being opened and the product inside in a single continuous recording.

All Opixiqo products go through strict quality checks before shipping. An unboxing video helps us quickly verify if any damage or issue occurred during transit.

Tampered or Damaged Package

If your package appears tampered with, opened, or visibly damaged at the time of delivery, we recommend refusing to accept the package from the delivery partner.

If the package is accepted, customers should record an unboxing video immediately while opening the parcel.

This helps us quickly verify any issues and assist with replacement or resolution if required.

In cases of damaged, defective, or incorrect items, customers may be requested to provide the unboxing video to help process a replacement or refund faster.

If you receive a product that is damaged, defective, or incorrect, please notify us within 3 days of receiving the order.

Contact us via email at connect@opixiqo.com or WhatsApp at +919838319991 with:

  • Your order number

  • A description of the issue

  • Clear photos and unboxing video of the product and packaging

After verification, we will arrange a replacement, exchange, or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as Final Sale

  • Gift cards

  • Custom or personalized products

  • Items returned used, washed, or damaged by the customer

  • Returns requested after the allowed timeframe

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

  • Original shipping fees are non-refundable unless the return is due to our error.

We recommend using a trackable shipping method, as Opixiqo cannot be responsible for lost return shipments.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, feel free to contact us:

Email: connect@opixiqo.com
WhatsApp: +919838319991

We’re committed to making your experience with Opixiqo smooth, fair, and enjoyable.